Why does my ticket contents not load when opening a ticket?

Question

I have some users that this happens to and some that it does not. When they open the ticket, it loads the page, but then the contents of the ticket is missing. Sometimes with the heading of the ticket or the subject and sometimes the entire contents and comments are gone.

This started happening yesterday and is sporadically influencing staff. Not all can replicate.

Marc -Devoteam- · Answer

Hi @Charles Hanekom

Not for 3rd party app, only some offer data residency.

But for the Atlassian products (apps) are they set in your region?

Karan Sachdev · Answer

Hey @Charles Hanekom

Such issues are generally specific to the environment. Since it is sporadic, there could be multiple factors like network related latency, VPN connectivity, some add-ons in the browser etc. (apart from the Jira related factors).

The generic advice would be to clear the browser cache and cookies etc, try it in private mode/incognito mode etc and observe the behaviour.

Since you're on a paid plan, I recommend contacting the support team for assistance in this case.

Thanks!

Charles Hanekom · Answer

This is what an open ticket looks like. I was hoping someone else has experienced it as well and could confirm this is a new bug or not.

Thanks for the advice.