Can't delete a Jira Service Management site

Question

I have an org with 2 sites, but 1 of them has Jira Service Management that we tested and decided not to use, then we removed it from the App (many months ago) but the site still exists and can't delete. How do I delete it? I tried all the options within the admin.atlassian.com

James Antario · Answer

This usually happens because the site still has a leftover Jira Service Management entitlement, even if it was removed from “Apps.”

Check admin.atlassian.com → Billing → Products and subscriptions and confirm JSM is not still listed (including trials or inactive states). If it is, that’s what’s keeping the site alive.

Also check the site under Manage sites—if any product is still associated (even hidden), Atlassian won’t allow deletion.

If everything looks removed but the site still can’t be deleted, it’s likely an orphaned backend entitlement, and you’ll need to contact Atlassian Support to fully detach the product so the site becomes deletable

Arkadiusz Wroblewski · Answer

Hello @Jorge Manuel Veliz

Yep that’s a Cloud classic “gotcha 😅”: removing Jira Service Management doesn’t delete the site. It only removes the product. The site will hang around as long as anything is still attached to it.

What I’d check/do, in this order:

admin.atlassian.com → Org → Sites → pick the test site (Sounds obvious, but with 2 sites it’s easy to be in the wrong one.)

Billing / Subscriptions Make sure there’s nothing active on that site not even a leftover free/trial subscription entry. If there is, cancel it.

Products Double-check there isn’t another product still enabled on that site (Jira, Confluence, etc.). It has to be basically “empty”.

Apps / Marketplace Uninstall any leftover Marketplace apps tied to that site. Sometimes that’s the thing keeping the site “alive”.

Once it’s truly empty, the Delete site option usually shows up.

If you’ve already cleared all of that and it still won’t let you delete it, then it’s likely stuck in a backend/billing state and Support has to remove it. At that point I’d open a ticket with the site URL and say: “Test site, products removed months ago, still can’t delete in admin.”

Hope it helps. Have a nice evening. 🤠

Jeremy Barton_abu7t0 · Answer

Hey Jorge Manuel Veliz! This is actually a known limitation in Atlassian admin panel and many users face this same issue. First go to admin.atlassian.com then select your organization and navigate to Sites section to check if delete option is available there. Sometimes Jira Service Management leaves behind linked resources that prevent site deletion even after removing the app. You need to make sure all users, projects and data are completely removed from that site before deletion becomes possible. If delete option is still not appearing, you will need to contact Atlassian Support directly at support.atlassian.com as they can manually delete the site from their backend. Hope this helps you finally get rid of that unused site!