Switched from Email to OAuth Login, Lost Previous Confluence Content

Question

I recently switched from an email-based login to using OAuth login (same gmail address), but now I seemed to have lost my Confluence pages (wiki, blog, etc.) that I had created under the email-based account. The site used to be `tord-m-johnson.atlassian.net/wiki`, but now that redirects to `tordmjohnson.atlassian.net/wiki`, which appears newly created and without my previous content. How can I get my old content back? I still see the two sites, but only Jira is attached to the old site, and Confluence to the new site. (The dashes in the old site URL correspond to periods in my email address.) Thanks for any help.

Trudy P Claspill · Accepted Answer

Hello @tordmjohnson

Did you originally have access to Confluence on the "tord-m" site? When was the last time you accessed the Confluence content on that site? Was it a free subscription?

If you had access to Confluence, and now you have a second site with Confluence, that second site is a separate subscription. Atlassian would not independently move your Confluence to a different site.

If your original subscription was free and you didn't access it for an extended time then it may have been deactivated. Atlassian would have sent emails warning about impending deactivation.