We couldn't log you in Bitbucket

Question

I am trying to recover my Bitbucket account and when I tried to enter the application said to me "we couldn't log you in" as you can see in the image below. I am trying to logged in by cleaning cache, in private mode, in different browsers but I always obtain the same result.

Thanks in advance. Regards,

Barbara Szczesniak · Answer

@Pablo Bascuñana Are you still experiencing this issue? On the Bitbucket Status page (https://bitbucket.status.atlassian.com/), I see that there was maintenance being done on the 21st. I'm not sure if this would have resulted in the error you experienced.

Tomislav Tobijas · Answer

Hi @Pablo Bascuñana ,

I'm only aware of this existing 'issue' when it comes to login troubleshooting: BCLOUD-23955: Logging into https://bitbucket.org/account/workspaces without a Bitbucket Cloud account results in an infinite loop and prevents login

Do you experience the same thing when you try to access this: https://bitbucket.org/account/workspaces/? 👀

As for contacting support, you can try using this link instead: https://www.atlassian.com/company/contact/purchasing-licensing#/ 
The previous one, as you have discovered, requires having a paid plan in order to raise a ticket.

Cheers,
Tobi

Pablo Bascuñana · Answer

Hi,

I've tried everything you suggested, and nothing works. I'm the account administrator, and it's an old account I haven't accessed in a long time. When I tried to log in now, I ran into this problem. I have tested to do login with another account and I have no problems to enter it...

How do I contact support? I see that I need a paid account to contact them, and the suggested solution doesn't even allow me to submit a ticket.