Can JSM resend portal invitations to customers who have been in the system for months?

Michael Canaday_j6qfs6

Today a customer opened a ticket via e-mail, which 99% of our customers prefer to the portal. I created a public comment that I would engage this afternoon, which should have sent her an e-mail. Shortly thereafter, she forwarded a standard portal invitation e-mail back to us and asked if we sent it.

The e-mail looks legitimate, the links appear to be secure. I looked in the customer notification logs but I don't really see a log for outbound portal invitations. How could an invite be sent to someone who has been opening tickets for many months?

Izabela França

Hello @Michael Canaday ,

Welcome to the Atlassian Community.

You can resend an invitation to a customer (or add a new one) by selecting "Customers" from the left-hand menu in your Jira Service Management project.

Once you open the Customers tab, search for the customer’s email address to resend the invitation. If you can’t find them, you can add the customer there and they will automatically receive an invitation.

Here is an example:

 

 

Best regards,

Izabela