With the forced terminology changes of Jira Software Projects to Spaces - Causing enormous confusion among large corporate users who look for stability and standardization in their management tools , how do we get our feedback heard to the Atlassian product designers and User Experience designers ?
The forced structural change is causing considerable amount of confusion and causing distrust for Atlassian brand itself.
a possible way to address , from what i could think off without knowing the details of designers have brought about these changes ,
the confusion that is getting created between what is a Jira Software Space vs what is a Confluence Space vs what is a Jira Projects which is being used for goals i believe is overwhelming for many of the non technical users - i have tried to champion the use of Jira within my company , but with this dizzying pace of user experience changes and terminology changes is causing distrust of the platform itself for many of my endusers.
If jira wanted to create a grouping of different projects and products like confluence a team or workspace user may want to align together they could have simply created a additional layer of "Spaces" at parent level grouping for Jira Software projects and Confluence spaces and any other atlassian products in use at that "Spaces" - Workspace level , which would have atleast made sense for me to convey to the end users how to read this.
The abrupt forced change of Jira Software "Projects" - "Spaces" is so very confusing and has been causing enormous distrust among users creating pain for anyone who is looking to promote Jira usage in large corporations
a summarized user community feedback which i have captured in another post related to this as follows
- Drastic UI/UX Changes: The new navigation interface (rolling out May 2025) has been heavily criticized for being chaotic, reducing efficiency, and forcing more clicks to perform daily tasks. Users have reported that key functions are buried, and the new sidebar is cramped, prompting complaints that it is a "colossal failure on every level" for experienced users.
- Forced Migration and "Space" Terminology: Atlassian is forcing users onto the Cloud, and in late 2025, began rebranding "Jira Projects" to "Jira Spaces," a structural change that has created confusion and resistance among teams accustomed to traditional project terminology.
- Reduced Admin Control and Visibility: Changes in July 2025 removed the "trusted user role" and altered how administrators manage permissions, creating hurdles for complex, heavily tailored instances.
The Rethink among customers about the usage of the product itself - Large corporations and company users are most affected:
Overall with Less efficient user interface has driven users to look for alternatives for the first time in years, particularly after reports that Atlassian ignored feedback regarding the UI redesign. While some argue the new UI is better for new users, the consensus among power users and admins is that it is a regression in functionality - Can this be rectified by Atlassian for better Enterprise grade users ?
