Unable to login using our new email address

Question

Hi Support,We are currently unable to sign in using either our old email address (pobalan.sreedharan@trapezegroup.com) or our new email address (pobalan.sreedharan@trapezegroup.asia).Our instances are hosted at the following URL:https://trapezegroup-amea.atlassian.net/Kindly assist in updating our login credentials to the new email addresses. Please find below the admin accounts that require the email change:* dhiran.randhawa@trapezegroup.asia
* pobalan.sreedharan@trapezegroup.asia
* syed.mohamed@trapezegroupme.com

Thank you.

Brant Schroeder · Accepted Answer

@[deleted]I have escalated to Atlassian.

Shalini Pradhan · Accepted Answer

Hello @[deleted],

Good day! I have created a support ticket with the relevant team, an engineer will contact you soon, please keep an eye on your email box.

Thank you