Sidebar Add people is broken

Question

When myself (site admin) or any space admins try to add people using the Sidebar > Add People, they begin to type a name and the window then disappears.  Space settings > People > Add people works fine.  It's just the side bar adding of people that doesn't work and it's not a permissions issue.

I looked for open bugs on it and don't see anything.  Anyone else seeing this issue with Jira Cloud too?

John Funk · Answer

Hi Randy - Welcome to the Atlassian Community!

What type of space is this? Team-managed? Company-managed? And which other type? Software? Business? JSM?

Have you tried to go into the Space Settings then click on Access and then People and add there?

randy_bergeron · Answer

This is happening to everyone on my team and every user I have asked to try.

Prasanna Ravichandran · Answer

Hi,

This behavior is usually caused by a UI/browser issue rather than permissions (especially since adding people via Space Settings works). The sidebar dialog closing while typing often points to a script conflict or page rendering problem.

You can try the following checks:

* Clear browser cache/cookies or try an incognito/private window

* Disable browser extensions (especially blockers, password managers, or UI modifiers)

* Test in another browser or device

* Check if multiple users see the same issue (rules out local problem)

* Zoom out to 100% and ensure no page scaling issues

* Check Atlassian Status for any UI incidents

If it happens for all admins across browsers, it’s likely a product bug affecting that UI component. In that case, raise a support ticket with Atlassian and include screenshots and browser console logs.

Since the Space Settings path works, you can use it as a workaround until the sidebar function is fixed.

Hope this helps 👍