Registered customer database

Question

Is there any way to download the complete database of all customers who have been registered in all projects?

Marc -Devoteam- · Answer

Hi @Izaskun Ochoa

Within Atlassian Administration,

* go to the Apps section,
* option Platform Experiences
* option Sites
* choose your site and a new window opens
* option Customer Service Management
* option Portal Only customers, here you can export all customers within your instance,

Arkadiusz Wroblewski · Answer

Hello @Izaskun Ochoa

In Jira Service Management Cloud, you can export customer data, but it depends what you mean by “complete database across all projects”:

* If you just need a complete list of customers (site-wide), you can export the portal-only customers list to CSV (this gives you everyone registered as a portal customer).
* If you need customers + which service projects they belong to, there isn’t a single built-in “export all projects” button in the UI. The usual way is to use the JSM REST API and iterate through each service project (often via Organizations → Users) and then combine the results into one CSV.