how to create fields

Question

I would like to ask about how to create fields. I want to create fields like the following, but I’m not sure which options to select or how to configure them.

1. Tickets that have been open for more than X days 
Example: I want to display tickets that have been open for more than 3 days on the dashboard.

2. Tickets with X days elapsed since the last update 
Example: I want to display tickets on the dashboard that haven’t had any action taken for more than 3 days.

I would greatly appreciate it if you could explain the setup method in detail. Thank you very much.

Trudy P Claspill · Answer

Hello @保守管理者

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Soham Tare · Answer

Step 1: Create a Filter
1. Go to Filters → Advanced issue search
2. Switch to JQL mode
3. Enter: statusCategory != Done
AND created <= -3d

Step 2: Save the Filter
1. Click Save as
2. Name it: Open Tickets > 3 Days
3. Save

Step 3: Add to Dashboard
1. Go to Dashboards
2. Open your dashboard
3. Click Add gadget
4. Choose:

Filter Results
5. Select your filter
6. Choose columns (Key, Summary, Status, Assignee, Created)

Requirement 2

Step 1: Create Filter

Go to Advanced Search → JQL and enter: statusCategory != Done
AND updated <= -3d

-3d → no updates in last 3 days

Save it.

Step 3: Add to Dashboard

Dashboard → Add Gadget → Filter Results → Select filter

Note - But you need to change the days in JQL.

Trudy P Claspill · Answer

Hello @保守管理者

You would not create fields to get that information. You would create a filter.

Here is a reference document that talks about how to create filters to search for items.

https://support.atlassian.com/jira-software-cloud/docs/search-for-work-items-in-jira/

There is a basic interface and an Advanced interface. The documentation explains the two interfaces.

Using the Advanced interface, a filter to find the items that have been open for more than three days would be:

created <= -3d and statusCategory != Done

A filter for items that have not been updated in X days would be similar:

updated <= -Xd and statusCategory != Done

...where you would replace "X" with the number of days.

If you wanted to limit the results to a specific Space you would add

AND project="name of Space"

You can save the filters and then you them in the configuration of Gadgets on Jira Dashboards.

https://support.atlassian.com/jira-software-cloud/docs/work-with-dashboards-in-jira-cloud/

You can find on-demand free training courses on these topics from the Learning link at the top of the Community pages.

https://community.atlassian.com/learning/catalog?product=Jira&search=search+items

https://community.atlassian.com/learning/catalog?product=Jira&search=jira+dashboards