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Reporter field update by custom value

Suresh Srini

Hi,

I am having my own customers list made available in my JIRA instance. I like to have the customer name I selected as "Reporter" in my JSM issue.

I tried to apply smart value, but always I get "Anonymous" as value updated in my issue.

My Json

{
"fields": {
"reporter": { "value":"{{issue.customfield_10205.value}}"}
}
}

added screen shot, so you can point me what changes do I need to do.

Note: User I selected is part of the JIRA address book. Eventually I like to have reporter as Non JIRA user as they are outside of our org structure.

Accepted answers

Trudy P Claspill

Hello @Suresh Srini

Does this concern a Service Management project?

How have you create your own customer list in Jira? What type of custom field is customfield_10205?

All comments

Trudy P Claspill

Hello @Suresh Srini

Does this concern a Service Management project?

How have you create your own customer list in Jira? What type of custom field is customfield_10205?

Suresh Srini

Yes. Currently this is for Service Management project.

customfield_10205 - is Elements connect display field.

I tried with hard coded values like "email id" & "login id" of the user. I always get the value as Anonymous.

If I know what kind of Json i can use and what kind of value does the reporter field accepts, I can try different methods to pull the data.

There are 2 help I need.

1- How to set value to reporters field & what type of value to be passed

2- How to use json to fetch vale from any other field.

Trudy P Claspill

Hello @Suresh Srini

To set the Reporter field the JSON would be

{
"fields": {
"reporter": { "id":"{account id}" }
}

...where {account id} is replaced by the Atlassian Cloud User Account ID associated with the person you want to specify as the reported.

That means that whomever you want to make the Reporter has an Atlassian Cloud Account for which you can get the ID, and the person has permission to create items (as a customer) in your Service project.

What values/attributes are available to you from the custom field? You can use the guidance in the following document to get the JSON output from an existing issue where the field has been populated and see what attributes are available.

https://support.atlassian.com/cloud-automation/docs/find-the-smart-value-for-a-field/

If the Atlassian Cloud User Account ID is not part of the data in the Elements field, then you would need to figure out a piece of information that is available that could be used in a REST API call to look up the user's Atlassian Cloud User Account and get the ID to use to then set the Reporter field.

Suresh Srini

Hi,

Thank you. My environment is in Data center and not cloud.

{
"fields": {
"reporter": { "id":"{nnnnnnn}" }
}

I have person's Full name, email ID, Account short ID. I tried above, but got an error "Error while parsing additional fields. Not valid JSON." Tried with email ID as well.

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