No Data Appears in Analytics Section

Question

Hello team,

I've been trying to collect data from Analytics site for a week one, but it keeps displaying the following error: "We couldn’t retrieve your data. Please reload or contact your site administrator."

Any ideas on how to proceed? Any insight would be helpful. Thank you

Tomislav Tobijas · Answer

Hi jazmonge@amazon.com ,

As Marc said, maybe ask your Confluence admin just to double-check app settings when it comes to analytics. This article might help: Control which groups can use analytics

Apart from that, there's this troubleshooting article (which points to the same thing, actually): Unable to view Analytics in Confluence Cloud

Although this one feels a bit off, as you can reach/open Analytics, and then you get that error. 🤔

Two questions here:

* Are other users experiencing the same thing as well?
* Have you tried using a different browser, incognito mode (or potentially different network and/or device)?

There's also this troubleshooting article that's related to a bit different problem, but it explains how you could troubleshoot that part with browser issues: Resolve "We've hit a snag!" error message when viewing Confluence pages

If nothing works, you could raise a ticket at Atlassian Support. If you cannot do it, you can ask your Confluence admin to submit it for you (if they cannot help troubleshoot the issue)

Cheers,
Tobi

Marc -Devoteam- · Answer

HI jazmonge@amazon.com

Reach out to your administrator.it might be that the connection is not permitted to be used by you or the data is not collected?