I have lost the confluence space, can not find data...please help

samarth gohel

I have lost the confluence space, can not find any data after reactivating...please help

G subramanyam

Hi @samarth gohel welcome to the Atlassian community.

Please be informed, this often happens after a period of inactivity or a subscription lapse.

• If you are on a Free Plan, Atlassian deactivates the site after few days of inactivity. Once deactivated, Atlassian typically holds the data for only 14–60 days (this varies by plan) before permanently deleting it.
• Sometimes the spaces exist, but your user permissions were not restored correctly during the reactivation process, making the spaces invisible to you.
• If you have multiple Atlassian sites, you may have reactivated a different, empty site under the same account.

Please check:

• For Space Permissions (The "Hidden" Space).
• Verify subscription status (Organization and click Billing).
• If you are on a Free plan, you normally don't have access to technical support, but for site deactivation and data loss, Atlassian makes exceptions. Contact Atlassian pricing, billing and licensing support .

 

Official documentations

Delete, restore, or purge a content item.

Reactivate a subscription