I keep ketting the message 'Log in to Jira to see this work item'

Question

I'm getting the message 'Log in to Jira to see this work item' when trying to access a link like https://moodle.atlassian.net/browse/MDL-87941

In the bottom left I also see a message 'Something went wrong on our end
If this keeps happening, share this information with your admin, who should contact support.
Hash ZDR5GW'

The most annoying thing about this message is that, when you get the message 'Log in to Jira to see this work item' you would at least expect to get a login option? Or a link where you should log in? Why doesn't have this error message a link? And why does the text 'share this information with your admin' doesn't hold a link to the admin's email address or name or anything to contact this person, whoever it is?

Second, I can't visit anything anymore without getting this message. I think I even get the message when I'm actually logged in.

In other words: please help!

Richard van Iwaarden · Answer

Hi @Evgenii

Thanks for your reply. Unfortunately, what you are saying has nothing to do with the problem. The migration of tracker.moodle.org to Atlassian has been more than 6 months ago. I have been using Atlassian since the summer of 2025 with no problems at all.

So this has nothing to do with the conversion.

I managed to fix the error by going to the 'manage notifications' link in the Email that actually held the link to https://moodle.atlassian.net/browse/MDL-87941

After visiting the manage notifications page, I was logged in in a correct way. I could then go to https://moodle.atlassian.net/browse/MDL-87941 with no problem.

I do like to mention that if Atlassian throws a 'you are not logged in' error anywhere, a link to the log in page will be very useful. There was no log in option anywhere on that page where I got the error. What users then do is start finding ways to find that login page, and I managed to find it by going in my Email to the 'manage notifications' link.

It's just a tip. If you throw an error at a user and you can actually show the user the right direction, this will help. A 'you're not logged in' message without any way to get logged in makes no sense to me.

That having said, I manged to fix the issue myself.

Evgenii · Answer

Hi, @Richard van Iwaarden

The Moodle project migrated their bug tracker from a self-hosted Jira Server tracker.moodle.org to Jira Cloud at https://moodle.atlassian.net/.

After that migration, anonymous browsing is no longer available for most issues, so you need an Atlassian account that has been granted access to the Moodle site specifically.

Moodle HQ posted a migration FAQ thread on moodle.org/mod/forum with details on how to reclaim your account.

The "Something went wrong on our end" error with the hash code (ZDR5GW) is a generic Jira Cloud error that usually means the system tried to load the issue but your session has no valid permissions for that project. It is not a server outage. Once you log in with a valid account that has access to the MDL project, the issue should load normally. If you had no previous tracker account, you may need to request access through Moodle's community channels.

Information about admin is not written, because it's not that type of information, that can be shared to anybody.

You can find more info about migration here:
https://moodle.org/mod/forum/discuss.php?d=468477