Automation error - Error while rendering additional fields.

Question

Hi All,

I am trying my luck in here after hitting the triangle of death with AI.

I am trying to setup an automation, which i believed would be simple....

Ticket A - linked to B

Issue type: SLA incident

Trigger: transition to QA verified

Field value to be copied: Labels (if it contains SDK) - (label-type field)

Ticket B - Linked to A

Issue type: Incident -1

Field where value should be copied to: Fix Version - (plain text field)

As mentioned above I am trying to copy a label if containing "SDK" from ticket A to B when ticket A is transitioned to "QA verified"

I am running into this error:

AI have tried solving it with JQL conditions and other types of conditions between trigger and branching but it all result some kind of issue.

I worked once but the value in ticket B was shows like this: { "fixVersions": [] } while in ticket A it showed as SDK 2.5

Any help is appreciated!

Theis Joergensen · Answer

@Bill Sheboy

After a bit more trial and error i managed to get it to work with following setup.

Thanks for your help

Bill Sheboy · Answer

Thanks for those images as they show some potential problems.

The second condition appears to be a JQL condition, but what you show is not valid JQL.  As an alternative, please try:

* remove the JQL condition
* create the variable to extract the desired labels containing "SDK" 
* after that, add an Smart Values Condition to check if the variable contains anything before proceeding
* inside the branch, use the variable to set the custom field value

Theis Joergensen · Answer

I also tested hardcoing a value in the last step:

{
"fields": {
"customfield_12818": "TEST"
}
}

And it worked just fine.