Problem accessing Advanced Agile Boards after a migration

Question

We have just migrated from one Atlassian Cloud space to another. The migration went well except for access to the plugin "Advanced Agile Boards".

We were using this plugin before migration. We reinstalled it on the new space, but the users we migrated do not have access to it. If we create new users in the new space, they can see “Agile Advanced Boards” in Jira, but the migrated users cannot.

How can we restore access to Advanced Agile Boards ?

Thanks

Yuri Kudin _Release Management_ · Answer

Hi @Laurent Blondon, my name is Yuri, and I represent Release Management, the vendor that created Advanced Agile boards. Thank you for using our app. I am here to help you.

The first thing I would suggest is to check whether the old, migrated users have all the necessary permissions to access the app. I assume that the global permissions were broken during migration. Please read more details here: https://help.releasemanagement.app/space/ASPT/2486829081/FAQ+&+Troubleshooting+the+App

If this does not help, let's make a short call to investigate it in detail. Our available slots are here: https://calendar.google.com/calendar/u/0/appointments/schedules/AcZssZ0IpQwkrpgU6xcp9RPAQHeF8An5CyBpQb97hy1xAAoXCKdQ1siQ05i7SFv1v9-Ijr5Qnu8kpCnb

Thanks,

Yuri

Andrew Zimmerman_rvmutq · Answer

Hi Laurent!

For the best support with this query, I recommend reaching out to the app vendor. There are a few Marketplace apps with similar names, so I'm not 100% sure which one you're using, but you can search for it here: https://marketplace.atlassian.com/search?query=advanced%20agile%20boards

Once you click on the Marketplace app that your organization is using, you should see a Support tab on the Marketplace listing page, which will inform you of the best way to reach out to the vendor for support.

Hope that helps!