we want to assign the onboard tickets work type to specific user with automation rule.please let me know any suggetions to create.
Hello @Abilash
When do you want that to occur? Should it occur as soon as the item is created?
What should happen if there is already another person specified as the Assignee?
What should happen if an existing item's work type is changed to "onboard tickets"? Should the Assignee be changed?
Have you tried to create the rule? Please share with us what you have and let us know what part you have struggling with.
In the case where you want this done when the item is created, you could alternately include setting the Assignee as a Post Function in the Create transition in the Workflow that applies to that work type.
If you wanted to do it with an Automation rule the structure, in that scenario, would be:
TRIGGER: Work Item CreatedCONDITION: Work Item Field Value Field: Issue Type comparison: equals Value: <select the specified work type; i.e. "onboard tickets">ACTION: Assign Work Item Assign work item to: Specify User Select a user: <select the user to whom the item should be assigned>
Hi @Trudy P Claspill ,thanks for reply.the given steps tried but getting difficulty at selection of the value or field
Hi @Trudy Claspill ,thanks for reply.the given steps tried but getting difficulty at selection of the value or field
Thank you for the additional information.
In the Condition try changing the Field to "Request Type" to see if that gives you the option you need.
What type of Space does this concern? Click on the ... next to the Space name in the navigation panel on the left. Tell us what the last two lines in the pop-up say. I will be something like:
Service spaceCompany-managed
@Trudy P Claspill ,its Service spaceCompany-managed
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