Confluence Space Disappeared

Question

Urgent assistance required please: hi all, I cant access our confluence space containing critical developer guides and coding instructions for our site https://esimpop.atlassian.net The wiki has completely disappeared. I'm the owner of the space according to emails received from atlassian. i can still access jira, trello etc but confluence doesn't appear in list of apps under the project. I've read through similar community posts on this issue and , like most, as i was on a free plan there was no way to contact support/raise a ticket to get help. without going into the painful details, i spent hours today in a circular loop getting nowhere troubleshooting with the atlassian AI chatbot, trying to raise a ticket, and even upgrading my tier to a paid plan in an attempt to reach support - all to no avail. what's the next step here? the chatbot suggested I "explicitly ask for Atlassian staff to escalate because you can’t reach support as the site owner." hope i hear from a team member soon many thanks in advance

dan_jahzwc · Answer

Yes. the screenshot i provided was where i was navigated to  from admin.atlassian.com

Tomislav Tobijas · Answer

Hi @dan ,

Just a note about data retention policies for free plans: What happens to Free plan apps if they're inactive for too long?

As Barbara said, you should be able to reach out to the support team via https://www.atlassian.com/company/contact/purchasing-licensing#/

Cheers,
Tobi

Barbara Szczesniak · Answer

@dan You can try to reactivate your Confluence subscription, as described here: Reactivate a subscription | Atlassian Support

If you need further assistance, you can use this link to contact Atlassian Support: https://www.atlassian.com/company/contact/purchasing-licensing#/