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All jira users lost access to jira projects

Sai Prabhakar Varanasi

Hello,

I saw that jira service management has an upgrade from free to standard. So, I removed jira service management access to many users. That removed access to jira for all the users. This is an urgent issue. None from my organization is able to access jira projects. Please help me fix this.

Accepted answers

Ugnius Aušra

Hello @Sai Prabhakar Varanasi

Go to Admin → User management → Users
Select the affected users
Assign at least one Jira product:
- Jira Software
- or Jira Work Management
- (or re-assign Jira Service Management, if needed)
Verify they are in the appropriate project roles (Users, Developers, Service Desk Team, etc.)

Once a Jira product is assigned, users will immediately regain access to Jira projects according to their permissions.

All comments

Ugnius Aušra

Hello @Sai Prabhakar Varanasi

Go to Admin → User management → Users
Select the affected users
Assign at least one Jira product:
- Jira Software
- or Jira Work Management
- (or re-assign Jira Service Management, if needed)
Verify they are in the appropriate project roles (Users, Developers, Service Desk Team, etc.)

Once a Jira product is assigned, users will immediately regain access to Jira projects according to their permissions.

Sai Prabhakar Varanasi

I checked. All the users are part of jira-software-users group. And the group has access Jira and confluence by default. So that is not the solution

Ugnius Aušra

So users can login to Jira, but can't see any projects?

Sai Prabhakar Varanasi

yes, some of them are seeing some old projects.

Marc -Devoteam-

Hi @Sai Prabhakar Varanasi

Are the users part of the group jira-servicedesk-users?

Be aware you can only have 3 agents on a Free subscription.

within administration, can you check the Billing option and see how many users are listed under JSM.

Or provide screenshots?

Kevin Gérard

There's been a message on their statuspage about this
https://jira-service-management.status.atlassian.com/incidents/qd9wkhtz32qd

i think they'll try to revert it themselves, but i think your best option is to create a support ticket, in any case you'll have better follow up

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