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Insert picture with firefox taken with win+shift+s not working constantly

Elias Mahla

Hey,

I used to make screenshot with the command win+shift+s then inserting the picture in a confluence page with strg+v. Suddenly it didnt work anymore in firefox.

I deactivated all the add-ons cleaned the cache but without success.

I checked this entry in firefox for true:

dom.events.asyncClipboard.clipboardItem

Also no success..

In edge its working fine..

Does anybody know how to solve this problem?

Thank you

Accepted answers

Elias Mahla

Well turns out the snipping tool was somehow uninstalled from my laptop...
With installing it, everything is working fine.
Thanks for the help

All comments

Aaron Pavez _ServiceRocket_

Hi @Elias Mahla

Are you using Windows? Linux? Mac?

First, check if the screenshot is on the clipboard.

If it's there and Ctrl+V doesn't work, and if you are using Windows, restart in Safe Mode with Networking and check. might be another app causing this.

Regards

Elias Mahla

Hi, thanks for your reply.

I´m using windows, i can paste the picture in onenote, copy it from there and then paste it into confluence
But not directly =/

Aaron Pavez _ServiceRocket_

Try the safe mode. I know for a fact some apps can do that.

Try it and let us know.

Regards

Elias Mahla

I thought i´ll give it a try and see if an of the add ons are causing the problem.
So i started with empty cache+no add-on, suddenly it was working. Then activated ad-block-plus, was not working again...
I tried to reproduce this behavior but without success ... so again empty cache+no add-on wasnt working
I´ll investigate..

Elias Mahla

Well turns out the snipping tool was somehow uninstalled from my laptop...
With installing it, everything is working fine.
Thanks for the help

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