Hello community folks,
I’m experiencing a highly inconsistent UI issue in Jira Software Cloud that is making the board unreliable to use.
What’s happening
Issues (Epics and Tasks) appear and disappear depending on which tab I navigate to. The same sprint and project show different data across views, even though no changes are made.
Specifically:
Issues are visible in Backlog and Active sprints
When switching to Timeline or back again, the same issues disappear
Returning to the original tab sometimes shows them again, sometimes not
At one point, an entire sprint showed “0 work items”, even though it previously contained ~20 issues
The behavior is inconsistent and non-deterministic
Tabs affected
Backlog
Active sprints
Timeline
Expected behavior
Issues assigned to a sprint or epic should remain consistently visible across all Jira views (Backlog, Active sprints, Timeline), unless explicitly filtered out.
Actual behavior
Issues randomly disappear and reappear when navigating between tabs, without any filter changes.
Environment
Jira Software Cloud
Company-managed project
Browser: Dia and Chrome have same problem
OS: macOS
No custom filters applied (Quick filters off)
Reproducible consistently in this project
Evidence
I’ve attached link showing:
Issues present in one view
The same sprint showing empty or missing issues in another view
Inconsistent state after switching tabs
https://www.loom.com/share/7a125982842e412ea024b71e1e05b840
This makes sprint and tracking unreliable, as it’s impossible to trust what the UI is showing at any given moment.
Could you please investigate whether this is:
A known Jira Cloud UI regression
A project configuration issue
Or a caching / frontend sync problem
- how to fix this
Thank you,
Rejaine
