Issue with Filters

Drishti Maharaj

Hi,

I have a bit of an odd one and I am not 100% sure what is happening. 

The workflows between the 2 spaces are the exactly the same so same status is used.

Filter 1 - shows issues from January 2025, which is what I want.

project = "Space A"

and status = "CLOSED"

and created > startOfYear(-1)

and Satisfaction IS NOT empty

ORDER BY created ASC

Filter 2 - only changed the space, but it is only showing me issues from January 2026. It is NOT including 2025 and I cannot understand why. There are 2025 issues which have a satisfaction rating...

project = "Space N"

and status = "CLOSED"

and created > startOfYear(-1)

and Satisfaction IS NOT empty

ORDER BY created ASC

 
I do not know why the filter is doing this.

If anyone has any suggestions?

Thanks.

Christos Markoulatos -Relational-

Hi @Drishti Maharaj 

What i can think of for your second filter only shows 2026 issues is that the “Satisfaction” field isn’t actually the same field in both projects, You can create fields with the same display name, and your JQL may be referencing a different one in Space N. To confirm, open a 2025 issue in Space N that should have a rating and check the field ID, then update your filter to use that exact field (e.g., cf[12345] IS NOT EMPTY). If 2025 issues then appear, the issue was a field-name mismatch; if not, check whether CSAT was enabled later in Space N or if field context/permissions hide older responses.

Hope this helps!