"This page isn't available" on Sprint Performance Report & Sprint report from the board

Question

We are no longer able to access our Sprint Performance Report or the Sprint report (accessed from our sprint board), this worked before and it is happening on all projects. How can I troubleshoot and fix this?

Our permissions haven't changed, it is happening for all users.

The audit report didn't show any changes made around settings.

I verified that this happens for multiple projects.

I'm able to access all reports under 'Reports' module so the data is accessible still.

Iryna Komarnitska_SaaSJet_ · Answer

Hello @noel_langland !I’m part of the SaaSJet team that develops the Time in Status app, which powers Sprint Report.

It looks like your app isn’t updated to the latest version. Please update it, and Sprint Report will be available again—now with two new features: a Burndown chart for active sprints and Sprint metrics details.

You’ll now find access to the report under the More tab (see the documentation for details).

If you have any further questions, please open a ticket with our support team - https://saasjet.atlassian.net/servicedesk/customer/portal/1 .

Marc -Devoteam- · Answer

Hi @noel_langland

This option is based on a 3rd party app from thew Atlassian Marketplace app,

It can be the bill is not paid for this app.

This app seems to be from the developer SaasJet, reach out to their support department if there are any issues.

https://saasjet.atlassian.net/servicedesk/customer/portal/1