Hi All,
How can i turn off the ability of users that are only project customers from raising new user requests on a project?
Hi @Joseph Adedoyin
You want to block customer to create request on your customer portal ?
You can remove create issue permission for "Service Space Customer - Portal Access"
Regards
Welcome to the community.
@Florian Bonniec is right here.
But my question to you how would customers raise requests on the portal or email, by removing this permiisson this will be blocked
Hi @Joseph Adedoyin , welcome to the Community! In addition to @Florian Bonniec and @Marc -Devoteam- comments, you can also Deactivate that customer if you don't want them to access anything in the system. When you Deactivate a person, any tickets they were on will still show their name (for example, "Joseph Adedoyin" as Reporter, Request Participant, or other user-picker field) and so you retain that history. If you delete that person from JSM, their name will be replaced with "Deleted user" (which would be confusing if you deleted more than one user from the system).
You might check out this page: https://community.atlassian.com/forums/Confluence-questions/What-happens-if-I-delete-a-user/qaq-p/1181850
Good luck!
Hi Community,Thank you for the quick responses. So the issue is:
1. There is a User A who is a customer for project A.
2. User A requests User B is added to the same project A.
How do I prevent User A from requesting other users to be added to the project A in the future?Thanks All.
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