DNS is in Cloudflare. The only thing that I can think could be impacting this is teier DNS proxy. Should this record be proxied or DNS only. I've set it up as DNS Only. But I also tried proxied and neither have worked through its possible I didn't give one long enough to propagate.
Hello @Matt Swanson ,
Good day! Welcome to Atlassian Community
We would need to further troubleshoot by taking access to your site, can you share your cloud site URL?
Hi @Matt Swanson
You can look at this previous post; https://community.atlassian.com/forums/Questions/Can-t-verify-domain-using-Cloudflare-DNS/qaq-p/1048678
I've also request support from an Atlassian Support engineer, this can take up to 2 working days.
On the community we are users like you we can't access instances or actions that relate to instance settings.
Hi @Matt Swanson ,
I assume you want to do the domain validation to be able to claim accounts?
https://support.atlassian.com/user-management/docs/verify-a-domain-to-manage-accounts/
If so, you can always check the records/record propagation through a tool like supertool.
Just really make sure the TXT record has a proper TTL, that's the most common mistake/oversight.
I'm trying to authenticate my domain, msdigitalsolutions.com for emails sent from my support portal on https://msds.atlassian.net/. It's the bounce cname that doesn't seem to want to validate. The rest are fine. I've tried proxied and not proxied in the Cloudflare dns settings.
@Matt Swanson
Thank you! A ticket has been created with the relevant team, an engineer will reach out to you shortly. Please keep an eye on your email box
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