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The description details were lost after migrating from team-managed to company-managed Jira spaces.

Veena Kunchala

We migrated from team-managed to company-managed projects without choosing the retain option, and as a result, we lost most of the descriptions for the migrated issues. We found some description changes in the history logs for a few issue types, but the format is incorrect. For many issue types, the description changes are missing from the history logs. How can we recover the lost descriptions?

Accepted answers

Tomislav Tobijas

Hi @Veena Kunchala ,

I believe there's no supported method to recover this. Even if you would 'migrate back' to the original space, that wouldn't mean descriptions would be restored.

If you have a backup or export (CSV/XML) of your issues from before the migration, you may be able to restore the descriptions by re-importing or manually copying the data. 🤔

As you're on a paid plan, you could reach out to Atlassian Support to see if they could dig things out from history and then make bulk updates.

Cheers,
Tobi

Shalini Pradhan

Hello @Veena Kunchala ,

Good day! This would need indepth investigation, can you share your cloud site URL?

All comments

Tomislav Tobijas

Hi @Veena Kunchala ,

I believe there's no supported method to recover this. Even if you would 'migrate back' to the original space, that wouldn't mean descriptions would be restored.

If you have a backup or export (CSV/XML) of your issues from before the migration, you may be able to restore the descriptions by re-importing or manually copying the data. 🤔

As you're on a paid plan, you could reach out to Atlassian Support to see if they could dig things out from history and then make bulk updates.

Cheers,
Tobi

Veena Kunchala

Hello @Tomislav Tobijas

Thank you for your response.
I tried to submit a support ticket through Atlassian Support, but I got stuck on a page saying things are running a little slow, and I haven't received a ticket confirmation or any reply. My entire team is experiencing the same issue and can't raise a support ticket. I also tried emailing them, but the response said the mailbox isn't monitored and asked me to raise a ticket, which isn't working. This is currently affecting us. Please let me know if there is an alternative way to contact them.

Regards
Veena Kunchala

Tomislav Tobijas

@Veena Kunchala, I've asked someone from the Community support team to chime in here. They can probably raise a request in your name.

Not sure why you're experiencing this. Their official Statuspage says Support should be operational 👀

Veena Kunchala

Hello @Tomislav Tobijas

That would be very helpful
This is a high-priority issue as it is impacting our end users. Your prompt attention would be greatly appreciated

Thanks and regards
Veena Kunchala

Shalini Pradhan

Hello @Veena Kunchala ,

Good day! This would need indepth investigation, can you share your cloud site URL?

Veena Kunchala

Hello @Shalini Pradhan

Here is the Source URL Cloud for Mortgage - Scrum Board - Jira ( Team managed project) and the destination where we migrated all the issues is Summary - C4M-Dev57 - Jira(Company managed project)
Kindly let me know if you want me to send the list of issues we migrated

Thanks and Regards
Veena Kunchala

Veena Kunchala

Hello @Shalini Pradhan

Just checking if there are any updates on this.

Please let me know if you need any additional details to raise an support request behalf of me

Regards
Veena Kunchala

Shalini Pradhan

Hello @Veena Kunchala ,

Good day! A support ticket has been created, you will be contacted soon, please keep an eye on your email box.

Thank you.

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