Accès à mon compte jira impossible - Code de vérification à 8 chiffres non reçu

fatou aby Cissoko

Bonjour,

Mon compte Jira qui est relié à mon adresse mail professionnel ne reçoit plus le code de vérification à 8 chiffres après avoir saisi correctement mon adresse e-mail et mon mot de passe ainsi que le code à 6 chiffres.

Merci de votre aide pour voir si mon adresse mail n'a pas été black lister.

Bien cordialement,

Marc -Devoteam-

Hi @fatou aby Cissoko 

Please reach out to an administrator of the Jira cloud instance you want to reach. Or the IT department.

As you are listed as an external user, and their policy os to sent access codes, and you don't receive them.

There are multiple reasons:

1. Your account has been suspended on this cloud instance
2. Your account has been deleted on this cloud instance
3. Your mail address is blocked

An admin of this instance has to check this.

Here on the community, that is a public forum, we are users just like you, we can't access cloud instances on your behalf.