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Set approval for either one of 2 fields (single user and group picker)

Harald Heinz

Hi,

we use 2 approval fields (one is a single-user picker and one is a group picker custom field).
Is it possible to make JSM consider both fields for triggering the approval step (=demanding approval from either one of the fields) in the same workflow status?

Workaround would probably be dedicated approval statues for each approval type, but I want to avoid that.

Thank you,

Harald

Accepted answers

Marc -Devoteam-

Hi @Harald Heinz

This will need to be 2 statuses, as on configuring an approval step in the workflow, you can only provide on field.

All comments

Sebastian Krzewiński

Hi @Harald Heinz

You can use OR logic in workflow conditions on transition. Did you check this?

Regards,

Seba

Marc -Devoteam-

Hi @Harald Heinz

This will need to be 2 statuses, as on configuring an approval step in the workflow, you can only provide on field.

Harald Heinz

Thanks, but this is good for controlling the transition afterwards. But for the approval step itself that is set on the status before?
I need the approver function sending a approval request message and the button (approved / denied) in the ticket before that.

Harald Heinz

@Marc -Devoteam- thanks, as I suspected - 2 separate statuses then

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