Identify JIRA administrator for my organisation's site

rsingh_vtcliu

Hi.

Our Jira admin has since left the organisation & we are currently unable to add new users onto our site.

Would you have any advise on how to (1) identify the admin, (2) update to another user, and (3) add other users onto the site so that they can access project related issues?

Regards,

Ranjit.

Trudy P Claspill

Hello @rsingh 

Welcome to the Atlassian community.

Was that person also the only Technical contact and Billing contact?

Is Jira the only product on your site?

If there are other admins for other products on your site, or you had other people designated as the Billing or Technical contacts, then any of those people can try opening a support case with Atlassian Technical Support here:

https://support.atlassian.com/contact/#/

If there is nobody with sufficient access to open a support case there, you can contact the Billing, Licensing, and Pricing support team by filling out and submitting the form at the below site. You may need to click the Need more help option below the URL entry field to proceed with the form.

https://www.atlassian.com/company/contact/purchasing-licensing#/

 

To avoid this dilemma in the future your company should consider instituting a policy of having at least two Organization admins in the future, with that information being documented in a readily accessible location for your company (such as with your IT team).