Operation with wrong alerts

Question

What's happening:

We have an Operations team member who should create an alert when a High or Highest priority incident is created, but they've started alerting everything. Any incident that's created triggers an alert.

Path: When opening "Incident" type issues with High or Very High priority, the system works perfectly (sends SMS, email, and calls to the mobile phone).

Error:
However, the same behavior is occurring for Medium and Low priority issues. We've already performed several configurations and tests, and the problem persists.

John Funk · Answer

Hi Matheus - Welcome to the Atlassian Community!

I am not aware of a way to add a filter to it. It appears to do it for all Incidents or not at all.

You probably should open a support ticket with Atlassian to get their feedback. Please post back here with the solution for future readers.

https://support.atlassian.com/contact/#/

Christopher Yen · Answer

Hi @Matheus Marques da Silva

Welcome to the community. Where/how are you setting up the trigger to create the alert, assuming this is automated right? It will help if you can share screenshots of what you have set up for the community to take a look