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Product Discovery Ticket - Accessing delivery ticket status from the automation screen?

Thomas Lea

I am setting up an automation so that when a delivery ticket is within a jira product discovery ticket, added to a board and when the status of a delivery ticket is updated/transitioned, the jira product discovery ticket status is also updated with the same status. I understand automation should be able to solve this, just need to work out how to access the delivery ticket status from the automation screen.

Any help would be appreciated. Thanks

Accepted answers

Christos Markoulatos -Relational-

Hi @Thomas Lea Welcome

This can be done by adding a branch after the trigger of change status of the delivery ticket that brings tickets with the link type "Implements" and then change the status to the trigger status.

BUT have u thought if u have more than one delivery tickets? I dont think this will work process wise as u have intended. unless u have 1 to 1 ideas to EPICs for example.

Hope this helps!

All comments

Christos Markoulatos -Relational-

Hi @Thomas Lea Welcome

This can be done by adding a branch after the trigger of change status of the delivery ticket that brings tickets with the link type "Implements" and then change the status to the trigger status.

BUT have u thought if u have more than one delivery tickets? I dont think this will work process wise as u have intended. unless u have 1 to 1 ideas to EPICs for example.

Hope this helps!

Thomas Lea

Thanks for replying

as to your second point, I've not got to that part yet. just trying to test it with a test ticket. I'm sometimes getting an error and sometimes getting no action performed when the ticket is moved in the audit log.

2 boards - service desk board and roadmap board - roadmap board is where the product discovery tickets are.

Current Rule setup i have:
trigger when work item is transitioned -> work item fields condition (if on roadmap = yes) -> branch -> for linked work items type: implements -> status is one of: triage processing -> branch end -> then transition work item: triage backlog

Bill Sheboy

Hi @Thomas Lea -- Welcome to the Atlassian Community!

For a question like this, context is important for the community to help. Please post the following:

an image of your complete automation rule in a single image for continuity
images of any relevant actions / conditions / branches
an image of the audit log details showing the rule execution
explain what is not working as expected and why you believe that to be the case

Until we see those...

For Jira Product Discovery (JPD), the linked "Delivery Tickets" use a special type of link which appears in the UX as "implements" type. Thus...

When you only need to "see" that linked work item's fields, you may use JQL and the Lookup Work Items action to examine the data
When you want to "modify" the linked work item, you may use either a JQL or linked work items branch

Please note well: if your delivery tickets are in a different project than your JPD one, your rule will need to use multiple-project or global scope, set in the rule's details section. This change must be done to the rule from the global automation settings area...and, the rule may need changes to ensure it only acts on the desired work items.

Kind regards,
Bill

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