You can delete my account?

Question

I have removed all products and there are no active subscriptions (paid or free).
However, I still cannot delete my Atlassian account because it says I am the last billing admin.

This appears to be a backend transaction account issue.
I request that you fully close the transaction account and remove the billing admin flag so I can delete my account.

I do not have any paid services with Atlassian.
Please proceed in accordance with GDPR account deletion.

Prachi Bolar · Answer

Hello @Snejana Ro ,

Welcome to community :)

As mentioned by @Trudy P Claspill  way forward to know more about your subscription is to get in touch with atlassian billing

We have created a ticket on your behalf to the team. You would have received it in your email

The team will contact you further

Thank You,

Prachi

Trudy P Claspill · Answer

Hello @Snejana Ro

Welcome to the Atlassian community.

When did you cancel your subscriptions?

After requesting subscription cancellation the subscription remains active until your next billing date (for paid subscriptions).

At that point your subscription is cancelled, but the data is retained for a period of time in case you change your mind, allowing for the subscription to be reactivated and the data restored.

Until the data is deleted by Atlassian you may not be able to remove your user account.

Have you also navigated to https://admin.atlassian.com/billing to check if you are associated to a Billing Profile that still has active or inactive subscriptions?

As a user community we do not have access to look at your subscription or login account information. If you would like to check on the state of your subscriptions and your account you can contact the Atlassian Billing, Licensing, Pricing Support team by completing and submitting the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/