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How to contact support with an URL

Trenton Finley

I need to contact support but of course you can only do it by web, not phone or email. Every time I try to open a request it is requesting a URL but keeps saying it is invalid although it is. I am trying to finally work on our migration and am starting to get a little more than upset.

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Nikola Perisic

Hi @Trenton Finley

Have you tried with https://support.atlassian.com/contact/ ? When you are raising a support ticket, make sure that you select I still need support to hide the AI agent.

Trenton Finley

Still no way to get support.

John Funk

Hi Trenton - You mention migration - are you trying to get help with Data Center or Server to perform the migration? Or help with Cloud after the migration is done? It is asking for a URL for an existing Cloud site.

Trenton Finley

Haven't found a way to make it that far unfortunately. It personally looks like they are working hard to not provide support than too anymore.

Trenton Finley

Regardless, what I put it ask for a URL. We have an existing source page that needs merged and need to remove all the previous users uploaded from pre-migration.

Thanks,
Trenton

Aaron Pavez _ServiceRocket_

Hi @Trenton Finley

The message is clear: only the site/org admin can open requests.

If you aren't the Org admin, please reach out to them so they can open a ticket.

Regards

John Funk

So you have the URL then, since you it added users to it? And you can't put that domain in?

Trenton Finley

Every time I enter it, it states it is invalid, although I can go to it and it will load.

Mohanraj Thangamuthu

Hello Trenton, Good day. Apologies for the inconvenience. I will help you to create the support request. Checking from my end, I am unable to find any cloud site associated with your email address. Could you please share the site URL, so that I can proceed with the site creation. Thanks!

Trenton Finley

https://loanscience.atlassian.com

Mohanraj Thangamuthu

Thanks!. I have created a support request on your behalf, please add more details to the ticket. Thanks!

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