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2 users with same rights but don't see the same in a space.

Youcef KHELLALI

We have two users with the same permissions, but they don’t see the same things in a space.

Thanks for your help.

Accepted answers

All comments

marc -Collabello--Phase Locked-

Hi @Youcef KHELLALI ,

If the 2 users have the same permissions in a space, there still can be differences in what they can see. Individual pages in a space can have restrictions, allowing some users not to see or edit them.

Rilwan Ahmed

Hi @Youcef KHELLALI ,

Welcome to the community !!

As said by @marc -Collabello--Phase Locked- , there might be restricted pages in your space. If you are an administrator, you can view the restricted pages list in Space settings --> Content --> Restricted

Direct link will be https://<yourdomain>.atlassian.net/wiki/pages/listpermissionpages.action?key=<SPACEKEY>

Youcef KHELLALI

Hi @Rilwan and @marc -Collabello--Phase Locked- ,I see a lot of restricted pages. Some of the pages I’m looking at are restricted. As an admin, how can I grant my colleague access to all of them?

Because when i click on edit or the chains , i have a message like :

You don't have permission to view this page

Hit the request access button and we'll find someone who can give you access.

Thanks

Rilwan Ahmed

Hi @Youcef KHELLALI ,

If you are in Premium or Enterprise plan, you can Bypass page restrictions with admin key as mentioned in https://support.atlassian.com/confluence-cloud/docs/bypass-access-restrictions-on-a-page-with-admin-key/ .
You should be a Site admin and not only a space admin for this.
User can request access by clicking Request Access button when accessing the page.

Who receives access requests
When someone requests view or edit access to a content item, Confluence notifies the best suited person to review the request, ensuring that person has the necessary space and content permissions to action the request. The system will notify people in the following order, until someone has the correct permissions to grant the request:

The content owner
The content creator
The last editor of the content
The space admin.

The approver will receive an in-app notification as well as an email. In addition, anyone with permission to edit the content and manage content restrictions in the space will be able to review and approve or deny the request from the Access requests tab in the Share dialog.

Youcef KHELLALI

Thanks for your return @Rilwan Ahmed , i just checked and we have standard license...

Barbara Szczesniak

@Youcef KHELLALI You or the person wanting to see the page can contact the owner of the page to ask them to add the person to see or edit the page. They have probably restricted the page for a reason and may not want everyone to see the page.

EDIT: Just got to this post from @Rob Hean in my daily digest. It may help you to understand what's going on: https://community.atlassian.com/forums/Confluence-User-Group/Permissions-vs-Restrictions-Confluence-Access-Series/m-p/3180951

Rob Hean

@Youcef KHELLALI +1 to the other comments!

tl;dr

Both users MAY have the same space permissions (permissions govern what you can do in a space)
Content restrictions may differ (restrictions control edit and view access to content).
Space Admins can help diagnose which content is/are restricted
Confluence admins can use the "admin key" to unlock content if absolutely necessary

Rob Hean

... apparently you can't embed Loom videos?

Rob Hean

ahh, appreciate the @ mention @Barbara Szczesniak

Rilwan Ahmed

@Youcef KHELLALI
Option 2 should work for you.

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