As a programme manager, in my experience, Jira works really well for complex projects or development projects/workflows, however is too complex and too much overhead for day-to-day task management. For things like meeting follow-ups, chasing emails, and small tasks, those items tend to fall outside of Jira, and other tools, such as Microsoft To Dos, don't work well either, so they fall through the cracks.
What are people using for your task management? Are you using Jira? If so, how have you made that successfully? Or are you using something else?