How to make Work Type as default option when creating Ticket

Question

Hello All,

Please guide me how to make one of work type (Issue Type) as default when a Agent clicks on Create Ticket, please see the screen shot.

Marc -Devoteam- · Answer

Hi @Pavan Kumar

Also in my opinion and best pratice, Agents should aso create issues via the customer portal.

This to make sure they fill out all the information that is required from a customer to

Matteo Vecchiato · Answer

Hi @Pavan Kumar ,

Thank you for your post.
Jira show to each user the last work item used by the user. More detail from previous posts:

https://community.atlassian.com/forums/Jira-questions/I-have-story-as-default-issue-type-but-when-I-create-a-new-issue/qaq-p/2270917

https://community.atlassian.com/forums/Jira-questions/Issue-Type-Story-as-Default-Showing-Task/qaq-p/2655244

Hope it helps.