Administration or Technical issues

David Karapetyan_pgisz2

Hello,

I am using Jira Cloud Free and I’m experiencing multiple issues in Admin Hub.

1) When I try to export Audit Logs, the exported file is empty, even when I clear all filters and select a wide time range (last 7 days / all events).

2) I sometimes receive errors such as:
- “The request has been rate-limited. Please try again later.”
- “500 Internal Server Error” when accessing Admin Hub features.

My site:
 https://xxxx.atlassian.net

Error details:
- Error type: The request has been rate-limited
- Log reference: cf80ae66-3e81-4abd-b029-cf8398c41992
- TraceId: 7c22ab188a2d46b9873d210a254fffc4

Could you please confirm whether this is a known issue or a limitation of the Free plan, and how I can properly access or export audit logs?

Thank you.

Trudy P Claspill

Hello @David Karapetyan 

Welcome to the Atlassian community.

1) When you view the Audit Log in the Admin hub, do you see any entries? As stated on the screen:
"Guard
Quickly investigate user access changes
The audit log is an Atlassian Guard feature. To see audit log activity, you need to have an Atlassian Guard subscription."

Do you have an Atlassian Guard subscription? If not there will be no entries in the Audit log and nothing to export.

 

2) What are you trying to do when you get the rate limiting message? Have you tried to do something (like export the audit log) multiple times in quick succession?

Which features are you trying to access when you get the Internal Server Error?