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Failed to update the GitLab instance.

Michele Calitri

Capture d’écran 2026-01-23 191111 - gitlab.png

How to resolve this issue please?

Accepted answers

Michele Calitri

Got it working now, I made some changes to the GitLab server, thanks.

nginx['custom_gitlab_server_config'] = "add_header 'Access-Control-Allow-Private-Network' 'true' always;"

All comments

Michele Calitri

This link does not seem to resolve my issue: https://docs.gitlab.com/administration/settings/jira_cloud_app_troubleshooting/#error-failed-to-update-the-gitlab-instance

Trudy P Claspill

Hello @Michele Calitri

Welcome to the Atlassian Community.

That document indicates several things to do to troubleshoot the problem. Which have you completed?

Did you ensure you have completely met the prerequisites?

Have you configured a Jira Connect Proxy URL? If so, did you execute the debugging tips for that?

What version of Gitlab are you using?

Michele Calitri

Hi Trudy,

I'll double check the above, the version is v18.4.5-ee.

Thanks

Michele Calitri

Trudy,

I think that the issue is related to the CORS policy:

Access to XMLHttpRequest at 'https://xxx/-/jira_connect/oauth_application_id' from origin 'https://gitlab.com' has been blocked by CORS policy: Permission was denied for this request to access the `local` address space.

Michele Calitri

Got it working now, I made some changes to the GitLab server, thanks.

nginx['custom_gitlab_server_config'] = "add_header 'Access-Control-Allow-Private-Network' 'true' always;"

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