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How to export users from service desk team?

Jader Peixoto Volkmer_r5c09o

Hi Jira experts,

we have a service desk team with 25 people. I would like to export these users to a CSV file, that means I must have a 25 lines in this CSV.

I didn't find a way to do this.

If I go to Administration->Directory-> Users I can list these 25 users of my service desk team, but when I try to export these users I got a file with all customers in the organization.

Could you help me on this?

Thank you.

Accepted answers

Duc Thang TRAN

Hello @Jader Peixoto Volkmer

Hello, in your configuration, are you using groups to assigne the Service Desk Team role, or are you assigning it per user?

If it’s via groups, you can use the User Management menu in the admin site to export the users to Excel.

If it’s per user, I had the same case and I created a Python script using the REST API project role

/rest/api/2/project/{projectIdOrKey}/role/{id}
Where id is the role ID for the Service Desk Team role

You can take a look this documentation : https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-roles/#api-rest-api-2-project-projectidorkey-role-id-get

All comments

Dan Breyen

Hi @Jader Peixoto Volkmer can you put all 25 users in a particular group? When I am in my JSM, and select settings (the gear) / User Management and click on the kabob (3-dots) to select "Export Users" it allows me to export by group. I just tried it for my team and it worked well.

Hope that helps.

Marc -Devoteam-

Hi @Jader Peixoto Volkmer

Are you referring to the users with the role Service Desk Team, or the customer on that specific space (project)

Customers on a project can be fetched via; https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get

Or if its users in a role on a project, see; https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-project-roles/#api-rest-api-3-project-projectidorkey-role-id-get

Jader Peixoto Volkmer_r5c09o

Hi @Dan Breyen ,

Yes, I was thinking about creating a group with the users from the service desk team. But in that case, I would have to keep this group updated every time there are changes in my service desk team.

If there is no other way to get the list of these users, I will create a group as you suggested.

Regards,

Duc Thang TRAN

Hello @Jader Peixoto Volkmer

Hello, in your configuration, are you using groups to assigne the Service Desk Team role, or are you assigning it per user?

If it’s via groups, you can use the User Management menu in the admin site to export the users to Excel.

If it’s per user, I had the same case and I created a Python script using the REST API project role

/rest/api/2/project/{projectIdOrKey}/role/{id}
Where id is the role ID for the Service Desk Team role

You can take a look this documentation : https://developer.atlassian.com/cloud/jira/platform/rest/v2/api-group-project-roles/#api-rest-api-2-project-projectidorkey-role-id-get

Jader Peixoto Volkmer_r5c09o

Hi @Marc -Devoteam-

I am looking for a list of customers with the role Service Desk Team in despite of projects. I mean, when I invite users to Jira I inform the role their role: Service Desk Customer or Service Desk Team. I am looking for a way to export the users invited with service desk team role.

Thank you.

Jader Peixoto Volkmer_r5c09o

@Duc Thang TRAN ,

I think the best way to solve this is using the User-Agent Group as Jira allow me to export users of groups. So, I should keep this group updated.

As Jira doen't expose the user information and the so the groups it is not possible to create and automation rule to run every X days to keep the group information updated.

Thanks,

Rds.

Duc Thang TRAN

Hello @Jader Peixoto Volkmer

It depends on what you need:

If it’s only from an organization view to see which users have a license, you can use this approach.

-> when you give a license as a Service Desk team, the person is added to a group with a prefix something like jira-servicemanagement-users-{{instancename}}.

Sometimes I use this approach to create users and assign them a license via this group.

If it’s for a specific space jira , you need to work with the REST API.

In the past, I built an automation using the REST API, but it was limited to 500 people because of:

the loop action limit (automation cloud)
and REST API pagination (50 results per request).

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