Backlog is not loading for our team

Question

We get this error when clicking on Backlog:

Hash 1FPLS3B
Trace 964b4ac9e2c64bc2bdc5d1c0423442d9

Mohanraj Thangamuthu · Answer

Hello, Good day. If you are still facing this issue. Please attach the HAR logs collected while reproducing this error. https://confluence.atlassian.com/kb/generate-har-files-and-analyze-web-requests-for-atlassian-support-720420612.html

Marc -Devoteam- · Answer

Hi @Suresh Menon

Welcome to the community.

Can you try clearing cache and cookies or try an incognito window or check for browser plugins.

Otherwise, this seems to relate to your instance, you could try to create a new board.

Or contact Atlassian Support

Brant Schroeder · Answer

@Suresh Menon Welcome to the Atlassian community

Is it happen in multiple browsers and for all users?