Questions related to condition-pending-status for external users

Question

Dear Community,

we are using Jira Service Management for public requests (OPEN).
However, according to
https://support.atlassian.com/jira/kb/condition-pending-status-in-jira-service-management-cloud-mail-logs/,
new external users have to approve their account, even if they only send an email.

Is there a way to disable this?

Bernhard T · Answer

Dear Nikola,

Thank You, yes but for Jira Service Desk I use the following settings:
There is no "approved domain".

I only use approved domains for "App Access" (Any domain) but its not required for jira service desk.

Nikola Perisic · Answer

Hi @Bernhard T

Have you read this article: https://community.atlassian.com/forums/Jira-Service-Management/Email-log-showing-status-of-CONDITION-PENDING/qaq-p/2071460