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How to Delete Customer in JSM?

Jerrel_zrkqbw

I’ve added my personal email to JSM for testing purposes. However, when I try to delete the customer, the Delete button is missing under Actions.

I noticed that under Organization, each organization does have a delete button. Could this be an issue within JSM, or am I overlooking something?

Thanks for your help!

Missing action button.png

Accepted answers

Staffan Redelius

Hi @Jerrel and welcome to the Community!

All users in Atlassian are global and managed by the Organization admin. JSM-customers are regarded as non-licensed users with limited access.

It is possible to revoke access or delete a JSM-customer but you need to have the Org-admin permission to do that sp contact your org admin to sort this out.

If you are the org-admin follow these steps:

Go to Administration and choose the organisation you want to manage
Go to Directory -> Users
Search for the profile you want to manage
Choose to 'Revoke access' or 'Delete' the user

Let me know if this helps!

Best regards,
/Staffan

All comments

Staffan Redelius

Hi @Jerrel and welcome to the Community!

All users in Atlassian are global and managed by the Organization admin. JSM-customers are regarded as non-licensed users with limited access.

It is possible to revoke access or delete a JSM-customer but you need to have the Org-admin permission to do that sp contact your org admin to sort this out.