Sub-Categories?

Question

Is it possible to have sub-categories for KB articles?
Example 
Category = For Administrators
Sub-Category1 = System Configuration
Sub-Category2 = Integrations

Marc -Devoteam- · Answer

Hi @touchlineconnect

Start with labeling your kb articles.

Then in the JSM space settings, within the KB settings, for each request list which labelled pages should appear based on the set list or single label per request type.

This should limit the noise.

touchlineconnect · Answer

Thanks Christos,
That might have to do but it creates a 'lot' of top level categories that creates UX noise.

Eg:  We would have to scroll by 15 x Admin categories to get to the first User category.

Seems like a design oversight to me.

Thanks for your help in any case.

Christos Markoulatos -Relational- · Answer

Hi @touchlineconnect

As far as i remember Jira Service Management does not support sub‑categories (nested categories) for knowledge‑base articles. You can only create one level of categories in the customer portal. I usually use naming conventions to mimic hierarchy
 For example:

For Administrators – System Configuration
For Administrators – Integrations