How do I login to Jira for the first time?

Question

Hello,

How do I login to Jira. It makes no sense to me that you have so many places to login but cannot find the product I want.

When I did try to login to Jira for the first time it was trying to get me to download a file.

What the heck is that??? Why is there no warning or explanation?

Thanks,

Oren

Trudy P Claspill · Answer

Apology accepted. Thank you. :-)

Most of us here are happy to help out other users. We like sharing our knowledge, and we learn more about the product by exploring the questions posted by others.

Your post tags indicate that you are using a Free subscription. If that is the case, one of the limitations of such subscriptions is that you are not able to open a support case with Atlassian. The support portal will direct you to come to the Community for peer support.

If you want to work with us to try to debug your issue, please let us know.

Oren Yehezkely_70win1 · Answer

I apologize for my tone. I did not realize you are a user and not an employee. Its hard to believe that users need to provide support.

Thank you for your time.

I am really sorry.

Trudy P Claspill · Answer

Hello @Oren Yehezkely

Be advised that when you say "you" (directed at me), in fact I am not doing anything. This is a user community, not direct access to Atlassian support. I am just another user of the Atlassian products trying to help you figure out what is going on in the environment you are attempting to access. I don't have access to your account. I have no idea (without you telling me) what specific Jira site you are trying to access. And I likely don't have access to that Jira instance.

Please consider reviewing the Community Guidelines to gain perspective on appropriate tone for your posts while interacting with the users in this community.

I have additional questions to help me understand the scope of your scenario.

Is this a Jira subscription that you set up for yourself? Or are you trying to access a Jira environment that somebody else set up? If you set it up for yourself then there is some additional options available through the Admin Hub.

If so, are you logging in with the same identity/email that you used when you set up the subscription?

If you are, have you tried the same steps from another browser application or a private browser window? Browser applications can cache identity information so while you may enter one email in the login screen, that may be getting overridden by identity information cached in your browser.

Can you provide full screen images to show us what you are seeing?