getting the error
Hello @B Jayashree (MIS)
Please elaborate on what kind of error are you getting.
Hi @B Jayashree (MIS)
Based on the limited information I would suggest you start by checking if ther is a attachment size limit set up in Jira.
You can find it under Administration (cog wheel in upper right corner) System->Advanced ->Attachments.
Best regards,/Staffan
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