Email Notifications to User Group

Question

I would like to customize the users that receive email notifications in regards to ticket request changes. i.e. When a ticket is created, all user emails in the user group "DE" 
should receive an email notification.

For this, I created a user group "DE" under Atlassian admin settings -> User management -> Groups. I have also added the user group "DE" to Space settings -> Internal notifications -> A work item is created. However, my emails in the user group "DE" does not receive any notification in their email inbox.

Any explanation or fix for this? Thank you.

Igor Medeiros - Modus Create · Answer

Hi @Admin

Adding to what Nikola sent, the automation-rule path is the right native fix. Notification scheme groups only target licensed users with the matching project permission, which is often why JSM groups silently drop out of the recipient list.

If you need group notifications across multiple projects, or richer templates and conditional rules, our app Notification Assistant for Jira supports Group and Multi-Group Picker recipients with per-project templates.

Feel free to reach out if you'd like to learn more.

Marc -Devoteam- · Answer

Hi @Admin

The you will have to adjust the workflow.

On the create transition of the workflow in the post function, change the notification from "general" to "work item created"

then the transition will fire this notification and will mail the roles, groups and/or users set on this notification in the notification scheme

Nikola Perisic · Answer

Hello @Admin

Adding a group to the JSM notification scheme doesn't necessarily send a notification to the users that are part of these group, rather a custom automation rule would be doing this better.

A basic setup of the automation rule:

* Trigger - Work item is created
* Action - Send email where the recipient is the DE group