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Failed to grant access to Confluence Space

Sipo Ching

Hi Folks,

I’m hoping you can help me with an access issue in Confluence.

I’m on the Confluence Free plan and created a new space. I used the Share function to share a page with another user, and she did receive the invitation email.

However, when she clicks View page, she gets an error. When she clicks Ask for access, the request also fails.

Could you please advise what might be causing this and how we can grant her access to the space/page?

Thank you.

Sipo

Accepted answers

All comments

Marc -Devoteam-

Hi @Sipo Ching

In Atlassian Administration has this user been granted User access to Confluence?

Trudy P Claspill

Hello @Sipo Ching

Welcome to the Atlassian community.

The Share feature does not grant the user access to your Confluence information. It only gives them a link to the specified page. You must also, separately, grant them access to your Confluence site and that will consume one of your limited 10 free user licenses.

With the Free subscription you cannot limit a user's access to a single space or page, as is noted here. Users granted access to your Confluence site will be able to access all pages in all Spaces and be able to create new spaces, pages, and other content.

For information on granting the user access to your Confluence site refer to:

https://support.atlassian.com/user-management/docs/give-users-access-to-products/

Sipo Ching

The user has been granted access to Confluence. I want the user to be able to access all spaces and pages, with no custom or restricted permissions. However, the user cannot see the space after logging in to Confluence.

Trudy P Claspill

The user has been granted access to Confluence. I want the user to be able to access all spaces and pages, with no custom or restricted permissions. However, the user cannot see the space after logging in to Confluence.

Hello @Sipo Ching

Where did you get that image that you provided in your response to @Marc -Devoteam- ?

Is the user able to see other Spaces in Confluence after logging in?

Has your Confluence subscription always been for the Free version, or were you at any time using a paid subscription or a free trial of the paid version (Standard or Premium)?

Sipo Ching

The picture is from the user admin screen under directory option.

The user can see the space created in Jira (software development template) and one more from the customer support template. I have a feeling that the user can only see the original space created in Confluence which I deleted and then I created a new one. But the user can’t see the new space.

Sipo Ching

The picture is from the user admin screen under directory option.

The confluence has always been the free plan.

Trudy P Claspill

The picture is from the user admin screen under directory option.

The user can see the space created in Jira (software development template) and one more from the customer support template. I have a feeling that the user can only see the original space created in Confluence which I deleted and then I created a new one. But the user can’t see the new space.

In the User Directory, what role did you grant to the user for Confluence?

In Confluence, if you go to the affected Space and go to Space Settings, and look at the Users page and the Groups page, what information do you see there? Please share screen images, but obscure confidential information as needed.

Marc -Devoteam-

Hi @Sipo Ching

As you have created a new space, have you granted the user access on this?

Also can you show a screenshot of the page on clicking "View full profile"

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