Use the e-mail template from "customer notifictions" in custom automation

Question

Hi,

why cant i use the E-Mail template from JSM -> Space settings -> Notifications -> Customer Notifications which e.g. look like this:

or like this "html" code in the template section:

in an automation in the component "send mail" or "send custom mail"?

When I use the html code from the template and copy&paste it in the "content" - section of the "send custom mail" component, the received mail looks like this:

The  "content" - section of the "send custom mail" component says it supports "html":

With best regards

Sebastian

Igor Medeiros - Modus Create · Answer

Hi @Sebastian John

Adding to what Marc sent, the JSM customer-notification HTML uses Velocity-style placeholders like `${request.disable.notifications.url}`. Those aren't smart values, so they don't render when pasted into Automation's Send Custom Email. There's no smart-value equivalent for the unsubscribe URL.

For one branded template across customer notifications and automation mail, our app Notification Assistant for Jira has a drag-and-drop editor and event, JQL, or scheduled triggers. The same template fires from any condition.

Feel free to reach out if you'd like to learn more.

Marc -Devoteam- · Answer

Hi @Sebastian John

There is no smart value url that can be used for this action in an email generated in automation

I have seen some mentions on: {{request.disable.notifications.url}}

But also many that this won't work or results in 401 messages.

Sebastian John · Answer

Hi, thanks, your example works and i helpful. Nevertheless is it possible to replace the: Turn off this request's notifications I can not find a smart value that addresses this feature/url.