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Error: While creating a virtual service agent, no request can be selected.

Miguel Pinel

I'm trying to create a virtual service agent, to create a widget chat in Jira Service Management. A Rovo agent do not work for this intend.

When I try to create the agent, it is required to select a default type of request for the agent. Whenever I select a request, an error saying an unknown error had happen appear. I have try all of the requests of my space and no one is able to be selected. I have also created a new request, I have remove from it all the fields that can be removed and it still don't work. Do someone know why this error is happening?

I have also created a new space only to test this and it is still showing the same error.

Accepted answers

Nikola Perisic

Hi @Miguel Pinel

What is your process of creating an agent in JSM project? It didn't ask me for a request type at all.

All comments

Nikola Perisic

Hi @Miguel Pinel

What is your process of creating an agent in JSM project? It didn't ask me for a request type at all.

Miguel Pinel

I'm trying to create the agent from the Studio, in the JSM it only shows me one agent as assign to the project, but it doesn't allow me to create a virtual agent.

In the Studio, there is an agent tab that have a button to create a new agent. There, it gives you the option of creating a Rovo agent or a virtual agent one. This is the only place in which I have find the option of creating the virtual agent, all the other just directly create the Rovo one.

When I try to create it, it first ask for the name of the project and after that it ask for the request default type of the agent.

Nikola Perisic

I see, have you tried creating the agent from the project itself instead?

Miguel Pinel

I feel like my interface is limited in some way, because I do not have option to create agents within the project itself. I add a screenshot of the virtual agent tab of my project: Virtual Agent tab Project.png

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