Sync Jira Group and the organization for service management projects

Question

Any updates for 2026?

Brant Schroeder · Answer

@Panicha Puengrayong I am not aware of a great way to keep a Jira user group synced with a JSM organization.  Technically you could create your own integration that could run nightly and use the web services to sync everything up.

There is a feature request here that would solve the problem and I would suggest voting for it https://jira.atlassian.com/browse/JSDCLOUD-4867

API Information:

* https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-organization/#api-group-organization 
* https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-groups/#api-group-groups

John Funk · Answer

Hi Panicha,

This is just a user community. However if some Atlassian folks run into it, can you provide some more details about exactly what you are looking for?